Last updated: July 2026 · Reviewed by John Pierre Saliba, Director and Mortgage Broker, MFAA Accredited
1. Who We Are
Lend & Loan (ACL 511092) is a mortgage broking business operating from Level 35, 100 Barangaroo Avenue, Barangaroo NSW 2000. This Privacy Policy explains how we handle personal information in connection with our credit assistance services.
2. Information We Collect
We may collect the following types of personal information:
- Identity information, name, date of birth, address, contact details
- Financial information, income, assets, liabilities, credit history
- Employment information, employer details, employment type and duration
- Tax and government information, tax file number (where required), Medicare number
- Property information, purchase details, existing mortgage details
- Sensitive information, only where necessary and with your consent
3. How We Collect Information
We collect information directly from you through consultations, application forms, emails and phone calls. We may also collect information from third parties including credit reporting agencies, lenders, accountants and government agencies where you have authorised us to do so.
4. Why We Collect Information
We collect personal information to: assess your credit needs, identify suitable loan products, prepare and lodge credit applications on your behalf, comply with our legal obligations under the National Consumer Credit Protection Act 2009, and communicate with lenders and other parties on your behalf.
5. Disclosure of Information
We may disclose your personal information to:
- Lenders and credit providers, to assess and arrange credit on your behalf
- Credit reporting agencies, as required for credit assessments
- Our aggregator and professional service providers
- ASIC, AFCA and other regulatory bodies, where legally required
We do not sell your personal information to third parties for marketing purposes.
6. Storage and Security
We store personal information securely using industry-standard encryption and access controls. Physical documents are stored securely and destroyed when no longer required. We take reasonable steps to protect your information from unauthorised access, modification or disclosure.
7. Access and Correction
You have the right to access and correct personal information we hold about you. To request access or correction, contact us at info@lendloan.com.au or 02 8046 3933. We will respond within 30 days.
8. Complaints
If you believe we have handled your personal information incorrectly, please contact us first. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
9. Contact Us
Privacy Officer: John Pierre Saliba
Email: info@lendloan.com.au
Phone: 02 8046 3933
Address: Level 35, 100 Barangaroo Avenue, Barangaroo NSW 2000
Last updated: April 2026
